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Auberge Zen
5260 Boul. Des Laurentides
Laval (Québec)
H7K 2J8

450.663.3338
579-641-1109
 
 
 
Important
 
Important to know about our services like doggy daycare, pet boarding and more...
 
 
 
 
Reservations

During high boarding seasons (Christmas, summer, spring break…) 50$ deposit will be required with every reservation. The deposit is non-refundable in case of cancellation, if the client doesn’t show up, and/or if refused becaused vaccines are not up-to-date.

The bill shall be payable in its entirety when you pick up your pet .

 
 
Vaccination

For the health and well-being of all the animals under our care, proof of up-to-date vaccination is required.

Dogs: Required vaccines are:

  • Rabies. Accepted every 3 years IF received at least 2 consecutive years
  • DHPP (distemper, hepatitis, parvovirus, parainfluenza). Accepted every 3 years IF received at least 2 consecutive years
  • Puppies: Must have received it at least twice at 1 month interval and not be passed the booster date on the vaccine certificate.
  • Bordetella annually (ask your veterinarian, this vaccine is not part of the annual vaccines)

Cats: required vaccines are:

  • RCP ( rhinotracheitis, calicivirus, panleucopenia). Accepted every 3 years IF received at least 2 consecutive years
  • Kittens: Must have received it at least twice at 1 month interval and not be passed the booster date on the vaccine certificate.

The client is aware that no vaccine is 100% guaranteed and that certain viruses are omnipresent.

AUBERGE ZEN assures you of the cleanliness and disinfection of the premises.

 
 
Animals not accepted

We reserve the right to refuse any animal not vaccinated or without proof of vaccines, which are or have been ill with a contagious disease in the last 30 days, or that are too sick when arriving for boarding.

The client is aware that no vaccine is 100% guaranteed and that certain viruses are omnipresent.

AUBERGE ZEN assures you of the cleanliness and disinfection of the premises.

 
 
Parasites

The owner is responsible for the prevention of internal and external parasites of his animal.

During its stay with us, if an internal or external parasite is detected on your companion, the necessary treatment will be given and all charges will be billed to the owner.

 
 
In case of emergency

The owner needs to provide:

  • A phone number where he/she may be reached.
  • The name and phone number of a responsible contact person.
  • The name and co-ordinates of his/her veterinary.
  • Instructions to be followed.
  • The maximum amount to be spent at a veterinarian if no one can be reached.

In the event of an emergency:

  • Auberge Zen will attempt to contact the owner or contact person using all phone numbers provided.
  • If we are unable to contact anyone, we will bring the animal to the animal’s veterinarian or one that Auberge Zen chooses to provide immediate emergency care.
 
 
Doggy daycare and group outings

If the owner accepts to have his/her dog in daycare or to have the dog in group outings, and the dog is suited to do so:

  • The owner is aware and accepts that certain risks are always present when 2 or more dogs are taken out together.

Auberge Zen assures you that we take all necessary precautions and that animals are under constant supervision.

 
 
Clients that do not return to pick-up the animal

If the owner does not pick up or have picked up his animal within 96 hours of convened date:

  • Auberge Zen will attempt to contact the owner or the contact person using all numbers provided by owner, and if it is impossible...
  • Auberge Zen reserves the right to place the animal in a rescue devoted to the protection of animals.

All charges incurred will be billed to the owner.

 
 
 
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